Shipping & Delivery Policy
Last Updated: November 25, 2025
1. Overview
At Dekaki General Traders, we deliver your orders safely and reliably across Kenya. This Shipping Policy explains our delivery process, timelines, and shipping fees.
By placing an order on dekakigeneraltraders.co.ke, you agree to the terms outlined below.
2. Service Area
We deliver within Kenya only. We do not offer international shipping or deliver outside Kenyan borders.
We serve all counties and regions within Kenya.
3. Handling Time (Days)
Minimum: 1 day
Maximum: 1 day
Fulfilled: Monday – Saturday
Handling time is the time between when an order is placed and when it is ready to be shipped (handed off to the carrier). Orders placed before the daily cut-off time (7:00 PM EAT) are typically ready the same day. Orders placed after the cut-off time are processed the next business day.
4. Transit Time (Days)
All destinations: Monday – Saturday
Minimum: 2 days
Maximum: 6 days
Transit time is the estimated duration it takes the carrier to deliver your order to your location.
5. Total Delivery Time
Estimated delivery time = Handling Time + Transit Time
All destinations: 3-7 business days
6. Shipping Fees
We offer flat rate shipping of KES 500 to all locations in Kenya.
Shipping fees are clearly displayed during checkout with no hidden costs.
7. Order Tracking
Once your order ships:
- You'll receive tracking information via email or SMS
- You can track your package using the provided tracking number
- For tracking assistance, contact our customer service team
8. Delivery Partners
We partner with reliable courier services to ensure your orders arrive safely. Our primary courier partner is G4S Kenya.
Upon delivery:
- Please inspect packages before signing
- Report any visible damage to the delivery agent immediately
- Ensure someone is available to receive the package
9. Failed Deliveries
If delivery attempts fail due to:
- Incorrect address: Contact us immediately to update details
- Recipient unavailable: Courier will attempt re-delivery
- Returned packages: May incur additional shipping fees for re-delivery
10. Damaged or Lost Packages
We take care in packaging your items securely. However:
- Report damaged packages within 24 hours of receipt
- Contact us immediately for lost package investigations
- We work with courier partners to resolve issues promptly
11. Order Changes & Cancellations
Orders can be modified or canceled before shipment processing begins.
Once an order ships, changes cannot be made but you may initiate a return upon delivery. See our Return & Refund Policy for details.
12. Contact Information
For shipping inquiries:
📧 info@dekakigeneraltraders.co.ke
Response Time: Within 24 hours during business days