Privacy Policy
Last Updated: November 25, 2025
1. Overview
Dekaki General Traders is committed to protecting your privacy in compliance with Kenya's Data Protection Act. This policy explains how we collect, use, and safeguard your personal information.
2. Information We Collect
Personal Information:
- Name and contact details
- Delivery address
- Order history
- Communication preferences
Note: We do not store payment information. All payments are processed through secure third-party providers.
3. How We Use Your Information
We use your data to:
- Process and deliver orders
- Provide customer support
- Send order updates and tracking information
- Improve our services and website
- Comply with legal obligations under Kenyan law
4. Data Sharing
We may share information with:
- Delivery partners for order fulfillment
- Legal authorities when required by Kenyan law
- Service providers under strict confidentiality agreements
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate security measures:
- Secure data transmission (SSL encryption)
- Protected storage systems
- Regular security assessments
- Limited employee access to personal data
6. Data Retention
We retain personal information only as long as necessary:
- Order information: 5 years for legal purposes
- Customer accounts: Until account deletion request
- Marketing preferences: Until opt-out request
7. Your Rights
Under Kenya's Data Protection Act, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Object to data processing
- Data portability
8. Cookies and Tracking
We use cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic
- Enhance your shopping experience
You can control cookie settings through your browser.
9. Contact Information
For privacy-related inquiries or data requests:
📧 info@dekakigeneraltraders.co.ke
Response Time: Within 24 hours during business days
Policy Updates
We reserve the right to update this privacy policy. Changes will be posted on this page with updated effective dates.